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Are you using rule of thumb rostering techniques to roster for Christmas? This can be dangerous because it results in either over-coverage or under-coverage - leading to unnecessary labour costs, poor customer experience, revenue walking out the door and staff that are run off their feet. Learn more about what you could potentially be losing and gaining.
Labour standards play a crucial part in making sure a business knows how many minutes of work to schedule based on an expected demand. It is an important pillar of the roster next to having an accurate forecast, but what if you don't have labour standards? Learn more about the good and bad approaches to define labour standards.
Heuristics are a good way to quickly see results in demand forecasting and shift creation, but there are some other downsides as well. It will, for example, not scale well and you'll probably end up with modern whack-a-mole to get the heuristic to give accurate results. Learn more about the technical specifics and what the solution can be.