Workforce Optimisation - Blog

Stories

4 scheduling approaches for workforce optimisation in contact centres

Let’s face it - It's hard to create efficient schedules that meet the fluctuating demands in a contact center. However, there are a few effective scheduling approaches that can help you out. Read More

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Webinars

Contingency Planning 2.0

17-06-2020

12:00 EST

https://widgetbrain.com/webinar-contingency-planning/

Press

Duurzame Tour maritieme sector is belangrijke stap voor schonere zeevaart

KVNR

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We konden niet altijd doen wat de klant zei

Het Financieele Dagblad

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What's an algorithm factory?

The Sydney Morning Herald

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What the heck is an algorithm factory?

My Champlain Valley

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