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SYSTEM STATUS

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we’ll provide status updates on our status page.

Check the status

Trouble shooting

FAQ

Login

I forgot my password - How can I get a new password?

Go to the login page and click “Forgot your password”. Please enter your e-mail address (make sure this is the email address you normally use for logging into the application).

If you entered the correct email address, you will receive an email with a link to change your password. The link will be active for 15 minutes. If the link expires, a new one can be requested by repeating the same procedure.

I want to log in - How do I login into my application?

To log in, you need an email address and password. You should have received an invitation via email with directions to activate your account. During this activation process, you also should have created a password to log in with. If you have not yet received an activation email, please see “I want to log in for the first time.”

I want to log in for the first time - How do I obtain login information?

You obtain login information by activating your account. You will receive an invitation email with directions on how to activate your account. During this process, you will be asked to create a username and password. Your credentials will be the email address where you received the invitation and the password you created during activation.

I did not receive an invitation email in my inbox - What should I do?

Please check your junk/spam mailbox. The invitation email might be redirected there.

To avoid missing emails, we recommend you to add support@widgetbrain.com to your contact list. If you did not receive an invitation email in any of your mailboxes, please contact your application administrator or Widget Brain Support.

I have changed institutions and have a new email address - How do I update my record?

Your Widget Brain application administrator can create a new account for you. If this doesn’t work, please contact Widget Brain Support.

I tried to reset my password, but it did not work - What should I do?

For instructions on how to reset your password, please see “I forgot my password”. Once you have completed these steps, you will receive an email with a link that allows you to reset your password. If you did not receive this email, it might be in your junk/spam mailbox. If not, please contact Widget Brain Support.

I’m using the correct username and password, but I cannot log in - What should I do?

In some cases, it could be that the application is down, which makes logging in temporarily impossible. You can check the status of the application you are trying to access on our status page. If the application is operational, but you still cannot access it, please check Application access FAQ or contact our support.

Application access

I cannot access the application - What should I do?

If you can’t access the application, there could be several reasons. Please follow the guide down below to identify the problem.

Check internet connectivity
- Do other websites load successfully?
  - No: please check your internet connection.
  - Yes: please go to the next steps.
Check if you are using the correct username and password
- Do you get an error when logging in?
  - No: please go to the next step
  - Yes: it could be that application is down which makes logging in temporarily impossible. You can check the status of the application you are trying to access on our status page. If the application is operational, please contact your application administrator or email support@widgetbrain.com.
Check if you are using the correct URL
- Please review the application documentation to check if you’re using the correct URL.
Check if you have access to launch the application
- To find out if you access, please check with your local Widget Brain administrator.
Check if your browser is compatible
- The following browsers are compatible with our applications:
  - Chrome (recommended)
  - Firefox
- Internet Explorer is not supported, please use one of the browsers indicated above.
If none of the steps above fixed the problem, please contact Widget Brain Support.

Privacy & GDPR

What's changing with Widget Brain’s Privacy Policy?

Widget Brain has released an update to our Privacy Policy which comes into effect starting on May 25th, 2018. Our new policy is more user-friendly and addresses GDPR. The most significant changes in the new policy are explained below:

Easier access. The privacy policy is now publicly available through our website.
Better navigation and user-friendly language To make the policy easier to understand, we use clear, plain language. We reformatted our privacy policy page with active links, so you can quickly find the information that matters most to you.
The privacy policy addresses GDPR. We’ve put more focus on how we handle personally identifiable data (and how we don’t handle it!).

What is GDPR, and what is Widget Brain doing to comply?

GDPR stands for the General Data Protection Regulation and is effective as of May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU. Our policy is to respect all laws that apply to our business, including GDPR. We appreciate that our customers have requirements under GDPR that are directly impacted by their use of Widget Brain’s services. We are committed to helping our customers stay in compliance with GDPR and their local requirements. As part of our commitment to GDPR compliance, we have updated our Privacy Policy. In addition, here are a few things that Widget Brain is committed to doing to ensure our compliance and our customers’ compliance with GDPR:

Ensuring our business and products are in alignment with the ISO 27001 standard for Information Security.
Where we are transferring data outside of the EU, Widget Brain commits to having the appropriate data transfer mechanisms in place as required by GDPR.
Widget Brain commits to follow appropriate security measures and precautions in accordance with GDPR.
Widget Brain will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users.
We will ensure that employees authorised to process personal data have committed to confidentiality.
We will hold any sub processors that handle personal data, including our cloud service partners, to the same data management, security, and privacy practices and standards to which we hold ourselves.
Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.
Widget Brain will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR

Does Widget Brain process personal data?

Yes, for some customers we process personal data to provide our services as outlined in our Privacy Policy. We only process these if a Data Processing Agreement (in accordance with GDPR) has been signed.

Can Widget Brain assist my company with responding to an Individual Rights Request (Subject Access Request)?

As a processor of personal data for many of our customers, we will assist our customers with responding to individual rights requests that they receive under the GDPR. In many cases, customers may be able address these types of requests by logging into the applicable service. Where this is not possible, please contact us at support@widgetbrain.com to request assistance with any such individual rights requests.

Where does Widget Brain store and send my data?

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US and Ireland. Data is stored in the data center closest to the location of the majority of users accessing an instance. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, please see the "How Widget Brain Collects and Uses Services Data" section of our Privacy Policy.

Any questions?

Contact our support

support@widgetbrain.com

tel: +31103130313

Support

Stay up to date

SYSTEM STATUS

Trouble shooting

FAQ

Login

Application access

I cannot access the application - What should I do?

Check internet connectivity

Check if you are using the correct username and password

Check if you are using the correct URL

Check if you have access to launch the application

Check if your browser is compatible

If none of the steps above fixed the problem, please contact Widget Brain Support.

Privacy & GDPR

What's changing with Widget Brain’s Privacy Policy?

What is GDPR, and what is Widget Brain doing to comply?

Does Widget Brain process personal data?

Can Widget Brain assist my company with responding to an Individual Rights Request (Subject Access Request)?

Where does Widget Brain store and send my data?

Any questions?

Contact our support

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