Be well prepared for future guests by forecasting exactly what their needs will be.
The waiting is over. Your guests will always be first in line.
A warm welcome, clean rooms and quality service - only realised by professionals with a smile.
Are you using rule of thumb rostering techniques to roster for Christmas? This can be dangerous because it results in either over-coverage or under-coverage - leading to unnecessary labour costs, poor customer experience, revenue walking out the door and staff that are run off their feet. Learn more about what you could potentially be losing and gaining.
Labour standards play a crucial part in making sure a business knows how many minutes of work to schedule based on an expected demand. It is an important pillar of the roster next to having an accurate forecast, but what if you don't have labour standards? Learn more about the good and bad approaches to define labour standards.
Heuristics are a good way to quickly see results in demand forecasting and shift creation, but there are some other downsides as well. It will, for example, not scale well and you'll probably end up with modern whack-a-mole to get the heuristic to give accurate results. Learn more about the technical specifics and what the solution can be.
First, we need to forecast how many guests you can expect in the future, which is crucial for pricing and operations. Demand for hotels is highly fluctuating due to local events, promotions, seasonality and reviews. We deliver a solution that adapts to every hotel and takes external factors into account, delivering you the highest accuracy per hotel.
So now we know how many guests will arrive and rooms to rent out. How many front-desk staff, housekeepers, bartenders and security guards do we need at what time to cover the demand? Use your labour standards and our demand-to-labour allocator to adequately translate expected demand into required headcount.
To make sure there are enough people to serve guests, we need to translate the required labour into shifts that we can assign to staff to. We make the right amount of shifts to cover shifts and meet service level requirements, without driving labour costs. Shifts are made for every role, taking breaks, contract-depending hours and other local laws into account.
So who will be working when? Your staff obviously has a preference on when to take leave and when to work. We make sure schedules obey as many preferences as possible, while making sense economically and taking fatigue and compliance rules into account. We also help you bring labour laws violations to an absolute minimum and prevent contractual under or over hours.
Do you want to know how many front-desk staff, housekeepers and waiters you will need to train and hire in the next six months? As the hotel business is dynamic, an accurate assessment is difficult to make. Our capacity management solutions help you to make a workforce outlook with an optimal mix of outsourced and your own employees based on expected demand, costs, employee turnover and seasonality. This way, you will make gut-feel decision making something from the past.
Our solutions do not replace your current solutions, but enhance them. This way, your hotel staff’s workflow will stay the same and we avoid long development cycles.
What does the implementation look like?
A positive guest experience is enabled by happy employees. Request a demo to learn how your customer AND employee satisfaction can be increased by creating fair schedules using our automated employee scheduling tool.