The best schedules ever made

AI-driven scheduling automation for full labor law compliance

Scheduling made better, easier and happier

Widget Brain is the leading provider of AI technology for Workforce Management. Our Automated Employee Scheduling solutions optimize your scheduling while taking all your local business objectives into account, leading to full compliance, improved employee happiness, and a better business performance.

Happy employees

Make your employees happy with schedules that match their personal preferences but also comply with labor laws that for example enforce breaks, avoid clopenings and minimize unwanted overtime.

Happy customers

Customers love to be serviced swiftly, but they also love companies that treat their employees fairly. Use our AI technology so you can maintain service levels and avoid labor lawsuits to keep your brand image clean.

Happy planning

Making fair and compliant schedules can be challenging. That’s why we offer you to automatically create the best schedules that meet your business objectives - in just a few minutes.

Automated Employee Scheduling

The complete service consists out of two algorithms: Shift Creation and Shift Filling. They provide most value when working together, but they are also perfectly fine on their own.

Shift Creation

Automatically create the right shifts for every department, role and skill to serve your customers within targeted service levels while adhering to all relevant business rules.

Shift filling

Assign your employees to shifts depending on their role, skill set and contract types. Our solution takes employee preferences into account and avoids violations of labor laws.

Step 1 - Shift Creation: The perfect shifts for everyone

Ever wondered what fewer shifts do with your service level? Do you need to know how many employees you need for each kind? Want to make sure that your employees get the break they deserve? Get answers to all these questions with our Shift Creation algorithm.

Diminish the ‘rule of thumb’

Use AI to consider the whole scenario when generating a shift, including all time periods, roles, skills, and relevant business rules.

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Optimize between objectives

Control the weights between competing priorities and calculate the costs of adding a shifts, letting customers wait or adding overtime

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Cover as much of the demand curve as you want

  1. Start with a demand curve and shift types that are defined by start and end times, employee type and costs.
  2. Consider the time needed for non-customer related tasks, breaks, and average time spent per customer
  3. Minimize total number of shifts and overtime created, while still maximizing compliance and customer satisfaction
  4. Allow undercoverage of demand to save costs, and enable overcoverage to maintain a higher customer service.

Step 2 - Shift Filling: Schedules that show you care

The day that employees get their schedules, they will see that their preferences have been respected. This not only shows you care about them, but will increase their productivity as well. And you get to be extra happy because schedules comply to all rules and local labor laws.

Respect employee preferences and staffing rules

Automatically assign employees to shifts while balancing preferences with staffing rules like skills and role restrictions, planned leave, minimum rest times and max hours per week.

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Get schedules right from the start

Create the schedule in one step where overtime and shift premiums are reduced and the probability of having to change schedules mid-operations is minimised.

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Assign the right people to the created shifts

  1. The Filling Algorithm will automatically assign employee IDs to shifts while taking employee preferences, staffing rules and labor laws into account.
  2. Any shifts that cannot be assigned within the constraints are highlighted, and are still open to be assigned through employee bidding or overtime processes.
  3. Labor laws and mandatory rules will never be broken, but when all shifts are assigned, a summary of softer rule violations will be provided.

The complete Workforce Optimization package

Our Shift Creation and Shift Filling algorithms are powerful alone, but they are more valuable in combination with our Labour Demand Forecasting, and Workforce Capacity Management Algorithms.

Optimize your workforce planning from beginning to end. Get the right people at the right time in the far future with Labor Budgeting, but also optimize your workforce in the short term by accurately forecasting labor demand and automatically creating and filling those shifts.

Labor demand forecasting

Predict future demand for strategic staffing and planning for the impact of holidays, seasonality, and events.

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Labor Budgeting

Get actionable insights on the gap between future supply and demand – And make strategic hiring / cross-training decisions accordingly.

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